10 Ways to Use Chatbots for Marketing and Sales

The conversational bots also help to facilitate prospects meetings with the assigned sales representative when in-person interactions are required. Traditionally, during surge periods, businesses have to shed staff or recruit more staff to the customer service department, so they handle the plethora of requests and orders. This is where chatbots help, and they make sure your business can manage conversations during peak hours without needing the support of experts or added training. The Chatbot For Sales software poses as a live chat agent and keeps your customer satisfied.

This chatbot helps businesses deliver delightful customer experience by reducing response time. You can integrate this tool with several other famous communication channels, such as FB Messenger, WhatsApp, Instagram, Twitter, etc. and connect with your customers easily. This chatbot builder platform lets you build chatbots to optimize conversion funnels and enhance customer support experience. You can customize the chatbot with its library of 1000+ chatbot templates as per your industry.

#7 Provide 24/7 Availability

Fixes are often simple, but they should be applied after checking the data first. You can use personal recommendations, spinning wheels, and special offers for this task.

These language processing systems can derive intention from a customer’s words through a mix of AI, information engineering, computer science, and linguistics. Once a prospect is close to making a purchasing decision, they might ask your team for relevant clients to speak with. The rep can, with the click of a button, accept the lead, disqualify it, reassign it, or mark it as low fit (which could trigger the lead to enter a specific campaign). Here are a few questions you need to ask yourself while programming your bot. Pipedrive’s Chatbot, part of the Leadbooster add-on, seamlessly slots into both your website and your sales pipeline.

Gain necessary approvals quickly

This way, you can future-proof your company and prepare your staff to adapt alongside your industry. Marketing chatbots can and should serve a unique purpose in your sales enablement efforts, but they can’t fully replace the humans you employ. So, when it comes time to shift someone from a bot to a person, try to make that transition as smooth as possible. When using marketing chatbots on your website, it’s always important to be upfront with your audience.

These bots even know your name, creating a sense of personalization that almost makes it feel like you’re making human conversation with a real person, not a bot. A chatbot is much like a normal application with a slight difference that it also needs to understand the intent of the There is no other person on the other line, just the bot, meaning all communication is automated and there’s no human conversation. If you’re eager to delve deeper into the world of chatbots and AI, you’ve come to the right place.

AI sales bots can track customer activity, giving agents a better understanding of user pain points and preferences. Chatbots are software that interacts with multiple people across several digital platforms. They are self-help tools organizations use to improve communications with customers.

Chatfuel is one of the best chatbot platforms for freelancers, startups, and businesses with social media-based customer service. It offers Messenger chatbots with NLP (Natural Language Processing) technology for a better customer experience with your brand. You can also choose from a variety of bot templates or build your chatbot from scratch. Even without asking for feedback, sales chatbots allow you to get details from leads that enable you to offer a personalized customer experience, which equals higher conversion rates.

Usually, the very first pop-up asks the user whether they’re looking for support with their current product, help navigating the site, or want to learn more about the product or service. Based on their response, the chatbot takes a specific path and collects information that will help qualify the lead and understand their needs. A perfect example of this is how chatbots assist customers who want to cancel a subscription or trial.

Let a Chatbot engage with your web visitors and convert them into hot leads or sales. Reps can create tasks, reminders, and internal alerts like alerts for when a prospect visits your pricing page to engage with them at the right time. Maximize the value of all the information you collect through bots using CRM to personalize lead engagement and improve your win rates. Use pre-defined automated workflows to nurture leads based on their behavior on your site, in-app activity, and funnel stage.

The People of Botpress: François-Xavier Darveau, Head of Engineering

There are a lot of practical uses for chatbots, but knowing when and where to employ them can be a tricky thing to learn. You always want to find ways to streamline and improve your audience’s experience, and marketing chatbots can be a great resource in doing that. Businesses can increase revenue by suggesting complementary products or upgrades to existing customers on conversational AI chatbots.

Zendesk Answer Bot is the 24-hour, no-complaints employee you never knew you needed. With Answer Bot, your sales team can field general questions, qualify leads, and manage conversations without having to manually touch every single interaction. With more audience communication and more time on your reps’ hands, there’s no limit to what they’ll accomplish. When you think of HubSpot, you might not immediately think of chatbots, but—especially for current HubSpot users—the HubSpot chatbot builder is a great basic-level bot. Integrated with a CRM, the HubSpot bot can qualify leads, book meetings, facilitate self-service for customers, and create tickets.

Data Collection

Customers are more intentional today and will only purchase from companies that prioritize them throughout the sales process. So, for companies to get customers to buy their services or products, they have to sway them with excellent customer service and personalized communication. A conversational WhatsApp Chatbot for Sales is an artificial intelligence-powered chatbot that interacts with your customers on WhatsApp. It automates the customer journey and connects with more customers.Traditional sales involve manual work, so you must hire staff to manage leads and close deals.

• For instance, if 60 percent of your bot engagement comes from social media, but only 30 percent of your marketing is geared that way, you might want to readjust.
• The influencer chatbot marketing setup is geared towards individuals who want to cultivate a social media following, retain engaged users, and sell products and services.
• It integrates seamlessly with popular e-commerce platforms and offers tools for customer support and team collaboration.
• In today’s phone-averse society, chatting with a bot online is much more convenient than picking up the phone.

Read more about Chatbot For Sales here.